Monday, April 9, 2012

Recent installs

Before

After

Look at the difference new windows made in this home...........

Thursday, April 5, 2012

Talk of the Town Award

In our mail today we received an award notification from Talk of the Town News.  We have earned their 2012 Customer Satisfaction Award.  CMUS Power ratings bases their awards on a multitude of sources including customer review websites and blogs. social networks, and other industry resourses.

Customer satisfaction is our main goal at Superior Improvements.  The best kind of advertising available is word of mouth and the only way to get referrrals is to have excellent customer service and workmanship.

We are proud of our relationship with companies like Angie's List and the Better Business Bureau who monitor the industry for superior companies.  Feel free to visit our Better Business Bureau website at www.truststartshere.com/superiorimprovements

Tuesday, April 3, 2012

Angie's List

We have again made the Angie's List Honor Roll. This is an outstanding accomplishment for our company. We have had at least 2 - A rated reports from Angie's List customers in the past 60 days.

Companies cannot pay to be on Angies List. Reviews come from real people, members who pay for access to the best contractors in their area.

Monday, July 26, 2010

A customer sent this to us.......

A customer sent over this amusing little snipet.........

"Last year, I replaced all the windows in my house with that expensive energy-efficient kind.  This week I got a call from the contractor who installed them, complaining that the work had been completed a whole year ago and I hadn't paid him.

I told him just what his fast-talking sales guy had told me last year: that in ONE YEAR these windows would pay for themselves!

'Hellooooooooo?  It's been a year!!!!' I said. 

There was only silence at the other end of the line, so I just hung up."

Tuesday, June 1, 2010

Tempered Glass



Even the window man is not immune to the fate of the weed wacker's flying stones.  We were in Northern WI this weekend at the lake and look what happened. Good thing we know who to call!!!  Now we have a good excuse to go back.  The best thinng to do in this situation is to lay down a tarp an take ahammer lightly to the broken glass and it will start to fall onto the tarp gradually.  Be careful not to break the inside piece!!!!



Wednesday, May 19, 2010

Pella Storm Door with Rolscreen

I have a customer looking for a storm door with a retractable screen.  We are showing her this one from Pella.  The door is shown here in white but it is available in brown, poplar white and putty. 

Rolscreen® Storm Door
Model 3550 Olympia

Pella® Rolscreen® storm doors provide all the beauty you want and ventilation you need in one neat, complete package. The operating system includes a conveniently concealed screen. Gently pull it down to any position for the ideal ventilation. Lift it up and it glides out of sight. A refreshing breeze, clear view or both. With a Rolscreen retractable screen, it’s up to you.



Monday, May 17, 2010

Review in my inbox

Opened my inbox yesterday and found this note from a customer whose windows we serviced on Friday.

We were so pleased with your service. We had been unsure as to where to go to have our casement windows repaired. Now we know who to call. It is good to find a business that you can go to when you need service.

Nancy K. - Pewaukee

Nancy had called me last week with a request that we come out and take a look at her windows with broken casemwnt mechanisms.  We stopped out on Friday and had the appropriate parts right on the truck and were able to repair her windows while we were there.  If we had not had the parts, we would have been able to order them and return to install them.  We are able to take digital pictures of any parts we don't carry and have access to a parts research team that can find just about any window part.