Monday, May 17, 2010

Review in my inbox

Opened my inbox yesterday and found this note from a customer whose windows we serviced on Friday.

We were so pleased with your service. We had been unsure as to where to go to have our casement windows repaired. Now we know who to call. It is good to find a business that you can go to when you need service.

Nancy K. - Pewaukee

Nancy had called me last week with a request that we come out and take a look at her windows with broken casemwnt mechanisms.  We stopped out on Friday and had the appropriate parts right on the truck and were able to repair her windows while we were there.  If we had not had the parts, we would have been able to order them and return to install them.  We are able to take digital pictures of any parts we don't carry and have access to a parts research team that can find just about any window part.

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